Information about our organisation and websites
Types of information we collect and use
In this policy, “personal information” or “personal data” means information about an identifiable individual that is subject to the jurisdiction in which you reside. In some jurisdictions, “personal information” or “personal data” will not include business to business protection under the law in the contact information.
The Websites collect information through a variety of different ways and for different purposes as follows. If you choose to register with any of the Websites to receive updates from us, to manage your account, to apply for jobs and/or to request credit, then you will be requested to provide contact information (name, address, telephone number, email address and more). We use this information pursuant to our legitimate business interests to provide our services and/or to contact you about the services on our site in which you have expressed interest.
We may also use your contact information to send you information about other group products and services subject to us having obtained your consent in accordance with applicable law. If you do not want to receive these promotional announcements on an on-going basis you can notify us to update your preferences (see the Opt-Out section below).
You also have the option to provide demographic information (such as type of business, size of business, locations, etc.). We use this demographic information to understand your needs and interests and to provide you a more personalised experience on our site. The information is used by the group to process your orders, enable participation in promotions (subject to your marketing preferences), and so that we can provide our services to you.
Through the Websites, you can view products or services, request information, apply for jobs, apply for credit. In order to purchase a product or service from us, we will request certain information from you which will be used for contract performance purposes. You will need to provide contact information (such as name, email and shipping address) and financial information (such as credit card number, billing address, and expiration date). Financial information collected from you is used only to bill you for the products and services that you have purchased.
If we collect credit card information from you, we only use this information for payment processing and fraud prevention. Credit card information and other similar sensitive personal data are not used for any other purpose by the group without your express consent. We do not retain your credit card information after processing a payment unless you grant us permission to retain your credit card information for future purchases.
The Websites automatically collect technical information about your visit (such as browser type, Internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp). We aggregate this information for reporting about the Websites to analyse trends, diagnose problems with our server and administer the Websites, to track user movement and use, and to gather broad demographic information. See ‘Cookies and other digital markers’ below for more information.
We may be required to share information with third parties as a result of applicable law. For example, we may be required to disclose information as a result of a court order, subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others
Once you register, we will respond to your inquiries and provide services you request. We will communicate with you by email or telephone and will make every effort to honour your preference.
If you ask to subscribe to our newsletters (not currently available), we will use your name and email address to send the newsletter to you. You can sign up for these newsletters from us on our registration page. You may unsubscribe at any time (see Opt-Out section below).
When necessary, we will send you service-related announcements, which are not promotional in nature. If you do not wish to receive them, you may deactivate your account with the Website.
Please note that we do not provide your email address to our business partners.
Sharing of information and Cross-border Transfers
We sometimes contract with third-party service providers and suppliers to deliver complete products, services and customer solutions described above. These service providers may change or we may contract with additional service providers to better accommodate our customers. Our affiliates may provide services to you or to your local affiliate and may receive personal data about you. If we transfer your personal data to affiliates or third parties, we require the recipients of your personal data to safeguard your personal data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our affiliate or the third party.
Your personal data may be transferred across state borders and country borders to our affiliate companies in order to provide our services to you. Residents of the EEA and Canada should understand that your personal data may be transferred outside of the EEA and Canada to the United States and other countries for the purposes of data consolidation, storage, simplified customer information management, reporting and other internal uses. We have implemented EC approved form model clauses to achieve compliance with EU data transfer laws.
Cookies and other digital markers
The group is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The group does not knowingly collect information from children under the age of 16 and we do not target its websites to children under 16.
Your choices and opting-out
We may give you the choice of receiving a variety of information that complements our products and services. You may be able to subscribe to receive certain product-and service-specific information and group-wide marketing communications. Such communications may include new product information.
If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications including by contacting us at [email protected]
Access to and accuracy of your information and your other rights
In certain jurisdictions, notably the EU and the UK, you have a right: to ask us for a copy of your personal information; to ask us to correct, delete or restrict (stop any active) processing of your personal data and to obtain the personal data you provide to us for a contract or with your consent and to ask us to share (port) this data to another data controller; to object to the processing of your personal information by us in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing). These rights may be limited, for example if fulfilling your request would reveal personal data about another person or breach the privacy rights of others, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of these rights, please contact [email protected]. If you have unresolved concerns, you have the right to make a complaint to the data protection supervisory authority where you live, work or where you believe a breach may have occurred.
Keeping your information secure
We do not guarantee or warrant the security of our servers nor can we guarantee that information you supply through the Website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it.
Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in the future. Where we process personal information in connection with performing a contract or Service we keep the information for 6 years (except for financial information which we keep for 10 years) from your last interaction with us.
In the event that we go through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.
Terms and Conditions